FAQs

CONTACT US

Customer service is available Monday - Friday 8:30am-5:30pm GMT

Email us at info@erosblk.co.uk



WHAT ARE YOUR RETURN POLICIES?

You may return any non-final-sale product ordered on the Erosblk.co.uk website for refund within fourteen (14) Calendar days from the delivery date, returned products must be in their original condition, unused, unaltered and in the same condition in which it was received with all tags attached, in original packaging

Sale merchandise is final sale. We do not offer price adjustments or exchanges on any purchased items

Please contact our customer service team via email info@erosblk.co.uk to request a return

 

HOW DO I UNSUBSCRIBE FROM NEWSLETTER UPDATES?

Click unsubscribe at the bottom of any email

 

IS SALES TAX APPLIED TO MY ORDER?

All prices on the erosblk.co.uk website are VAT inclusive

 

HOW DO I CANCEL MY ORDER?

If you wish to cancel your order, please email us at info@erosblk.co.uk as soon as possible. We will make every effort to accommodate your request but in some cases will be able to cancel, like if order is already shipped.

 

WHAT SHOULD I DO IF I HAVE A COMPLAINT?

Please visit the Contact Us section if you have a complaint, or e-mail info@erosblk.co.uk